Terms of service

TERMS OF SERVICE

Last updated: September 22, 2026

These Terms of Service govern your use of www.redimii.com and any purchases made from REDIMI STORE, operated by REDIMI LTD.

By visiting our website or purchasing a product, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.

  1. STORE INFORMATION

REDIMI STORE is operated by:

REDIMI LTD
Company number: 14525983
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@redimii.com

Our registered office is not a customer return address. Please contact us before returning any product.

  1. ELIGIBILITY

By using this website, you confirm that you are legally able to enter into a binding agreement in your country of residence or that you have permission from a parent or legal guardian.

  1. PRODUCTS

We make reasonable efforts to display and describe our products accurately. However, colours, measurements, packaging, and minor product details may vary because of screen settings, manufacturing updates, or supplier variations.

We reserve the right to modify or discontinue a product without prior notice.

  1. ORDERS

Placing an order does not guarantee its acceptance.

We reserve the right to reject or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Incorrect prices or product information;

  • Payment problems;

  • Suspected fraud or unauthorised transactions;

  • Delivery restrictions;

  • Violation of these Terms.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

  1. PRICES AND PAYMENTS

Product prices are displayed in the currency shown during checkout.

Shipping charges, taxes, customs duties, and import fees may apply depending on the customer’s location and will be handled as described during checkout or in our Shipping Policy.

You agree to provide accurate and current billing, payment, delivery, and contact information.

  1. SHIPPING AND DELIVERY

Order processing and estimated delivery times are explained in our Shipping Policy.

Delivery times are estimates and are not guaranteed. Delays may occur because of suppliers, carriers, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

  1. RETURNS AND REFUNDS

Returns, replacements, cancellations, and refunds are governed by our Refund and Return Policy.

Before returning a product, customers must contact us and receive return instructions. Products must not be returned to our registered office.

  1. ACCEPTABLE USE

You must not:

  • Use our website for unlawful or fraudulent purposes;

  • Submit false personal, payment, or delivery information;

  • Place fraudulent orders;

  • Upload viruses, malicious code, or harmful content;

  • Attempt to interfere with the website’s security or operation;

  • Copy or commercially exploit our content without permission;

  • Violate our intellectual property rights or the rights of another person.

  1. INTELLECTUAL PROPERTY

The REDIMI STORE name, logo, website design, written content, graphics, and original materials belong to REDIMI LTD or are used with permission.

You may not reproduce, distribute, modify, or commercially exploit these materials without prior written permission.

  1. THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use third-party providers, including payment processors, suppliers, fulfilment partners, delivery companies, analytics providers, advertising platforms, and social networks.

We are not responsible for third-party websites or services that operate outside our reasonable control. Your use of those services may also be governed by their own terms and privacy policies.

  1. REVIEWS AND USER CONTENT

If you submit a review, comment, image, or other content, you confirm that you have the right to provide it and that it is not unlawful, misleading, abusive, or infringing.

You grant us permission to display and use this content in connection with our store and marketing, unless prohibited by applicable law.

  1. DISCLAIMER

We make reasonable efforts to keep our website available, accurate, and secure. However, we cannot guarantee that the website will always operate without interruption or error.

Products must be used according to their instructions and with appropriate supervision. Pet owners remain responsible for determining whether a product is suitable for their animal.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, REDIMI LTD will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website, services, or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded.

  1. PRIVACY

Our collection and use of personal information are explained in our Privacy Policy.

  1. GOVERNING LAW

These Terms are governed by the laws applicable to REDIMI LTD.

Nothing in these Terms limits any mandatory consumer protection available to customers under the laws of their country or region.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

  1. CONTACT

For questions about these Terms, contact:

REDIMI STORE / REDIMI LTD
Email: support@redimii.com
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 14525983