Refund policy
REFUND AND RETURN POLICY
Last updated: September 22, 2026
We want our customers to be satisfied with their purchases. This policy explains when a return, replacement, or refund may be available.
RETURN PERIOD
You may request a return within 30 days after receiving your order.
To be eligible for a return, the product must be unused, undamaged, and in its original condition and packaging. You must also provide your order number or other proof of purchase.
Before returning any product, contact us at support@redimii.com. Returns sent without prior approval might not be accepted.
Do not return products to our registered office. We will provide the correct return instructions and return address after approving your request.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If a product is damaged, defective, or different from the product ordered, contact us within 7 days of delivery. Include:
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Your order number;
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A description of the issue;
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Clear photos or videos of the product;
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Photos of the packaging and shipping label when applicable.
After reviewing the evidence, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
NON-RETURNABLE PRODUCTS
For health and hygiene reasons, used grooming products, pet-care products, or products that have been in direct contact with an animal cannot normally be returned unless they arrived defective or damaged.
Personalised products, gift cards, clearance products marked as final sale, and products damaged through misuse may also be non-returnable.
CHANGE-OF-MIND RETURNS
If you return a product because you changed your mind, you are responsible for the return shipping cost. The original shipping cost is non-refundable unless required by applicable law.
The customer is responsible for the product until it reaches the approved return address. We recommend using a tracked shipping service.
REFUNDS
After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Original shipping charges are not normally refunded unless the product was defective, damaged, incorrect, or applicable law requires otherwise.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after the order has entered processing or has been dispatched.
YOUR LEGAL RIGHTS
Nothing in this policy limits any mandatory consumer rights available under applicable law.
CONTACT
REDIMI STORE is operated by REDIMI LTD.
Email: support@redimii.com
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 14525983