Shipping policy

SHIPPING POLICY

Last updated: September 22, 2026

REDIMI STORE ships pet accessories to customers in the United States and Australia.

ORDER PROCESSING

Orders are typically processed within 2–5 business days. Processing times may be longer during weekends, public holidays, promotional periods, or periods of high demand.

ESTIMATED DELIVERY TIMES

United States: 7–20 business days after dispatch.

Australia: 8–25 business days after dispatch.

These delivery times are estimates and are not guaranteed. Delays may occur because of customs procedures, local postal services, weather conditions, carrier disruptions, or other circumstances outside our control.

TRACKING

When tracking information is available, customers receive a shipping confirmation email containing a tracking link. Tracking information may take 2–5 business days to update after dispatch.

MULTIPLE PACKAGES

Products from the same order may occasionally be shipped separately. If this happens, the customer may receive more than one package and tracking number.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible at support@redimii.com. We cannot guarantee that an address can be changed after an order has entered processing.

REDIMI STORE is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.

CUSTOMS AND IMPORT CHARGES

Depending on the destination, an order may be subject to customs duties, taxes, or import charges. Unless otherwise stated during checkout, these charges are the customer’s responsibility.

LOST OR DELAYED ORDERS

If your tracking has not updated for an extended period or your order has not arrived within 30 business days after dispatch, please contact us. We will investigate the shipment with the supplier or carrier and provide an appropriate solution when the order is confirmed as lost.

DAMAGED PACKAGES

If your order arrives damaged, contact us within 7 days of delivery and include your order number, a description of the problem, and clear photos or videos of the product and packaging.

CONTACT

REDIMI STORE is operated by REDIMI LTD.

Email: support@redimii.com

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company number: 14525983